Changes143.txt - April 25 2003

1) A resolution is now forced, a user may not close a ticket without
   a resolution or something inserted in the resolution field.

2) A entry is listed in the ticket log when and who opened the call for
   historical purposes.

3) Entries are listed in the Log when a Ticket is ACCEPTED, put ONHOLD and
   RE-OPENED with the date and time for historical purposes

4) On the VIEW SCREEN of Tickets in Query or Modify Mode, a ticket column
   has been added when the ticket was last updated with the Date and Time Stamp

For those with current systems running, the files that need Updating are:-

ModifyCall.cgi
QueryCall.cgi
SupportCall.cgi
UpdateCall.cgi