Features

1) Easy Setup and configuration
2) Easy and low maintenance once setup
3) Modules - Opening Tickets, Viewing Tickets, Modifying Tickets, Administration
4) Separate User Configuration and security control
5) Seperate User Logins with security level control
6) System Logging (Logs a entry when Opening or Modifying Tickets)
7) Automated System for resetting users passwords, emails user password if lost
8) Flexible Configuration for different Departments
9) Separate Tables, a separate table in the Database for each department
10) Group Control for the different departments
11) Dynamic Topic Lists (The topic list will change according to the department
you select, allowing multiple lists of topics on the same screen when opening a ticket)

System is aimed at a Multi Department Company.