FAQ
1) What versions of Linux has WebCall been tested with? Redhat, Mandrake, SuSe


2) Why are no topics listed when I try log a WebCall?
You first need to select a Department before the Topics are Dynamically Listed.
Topics are take from an array out of the config.pl and displayed in the Topic Box


3) What do I need to have installed and tested before attempting to install WebCall?
Apache 1.3.x and above
MySQL 3.2.3 and above
CGI needs to be working from a selected directory (E.g /var/www/webcall)
DBI and DBD for Perl must be working (This allows perl to communicate with Databases)


4) What default options do I need to enable in Apache httpd.conf file ?
< Directory /var/www/webcall >
Options ExecCgi Includes IncludesNOEXEC Indexes
AllowOverride AuthConfig FileInfo Indexes Limit Options
< /Directory >
All that needs to be enabled is ExecCGI, to test the initial setup, I would enable them all and play from there.

5) Why can't I log a call with any user name?
WebCall relies on the user existing in the User Table. It associates each ticket with a unqiue user ID from the users table (uid). Without the user existing in the users table, WebCall would not know who the ticket belongs to.